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Don't ship fundamentally broken products would be step one for me. Sadly, there's a lot of people who are really excited about things that only occasionally work.


Lots of things only occasionally work but are still very useful. Google search for example.

Would you say "pah why are you shipping a search engine that only sometimes finds what I'm looking for?"?


Search engines don't claim to provide answers. They search for documents that match a query and provide a list of documents it has roughly in order of relevance.

If there's nothing answering what I was looking for, I might try again with synonyms, or the think documents aren't indexed, or they don't exist.

That's a very different failure mode than blatantly lying to me. By lying to me, I'm not blaming myself, I'm blaming the AI.


LLMs also don't claim to provide useful answers, they claim to produce plausible text, which I think they do very well.




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