This depends a lot on what time frame a business is planning for. It used to be industrial businesses were planning for 30-75 year timelines; now it seems rare to find an MBA who cares about 10 years hence.
If what you care about is the health of the business in a year or two, the chances that that institutional knowledge will be important is almost nill. It is only if we had a way to prioritize lasting value that this becomes a management concern.
If what you care about is the health of the business in a year or two, the chances that that institutional knowledge will be important is almost nill. It is only if we had a way to prioritize lasting value that this becomes a management concern.